Communications

Copy and paste these templates into Gmail. Edit them here to customize for Taconnet.

Queue Templates

Available placeholder tokens

Use these tokens in your templates. Replace them with actual values before sending.

{group_name} Group name

{contact_name} Primary contact name

{cabin_name} Cabin name

{week_name} Week label (e.g. "Week 3")

{checkin_date} Saturday check-in date

{checkout_date} Saturday check-out date

{guest_count} Total party size

{total_amount} Total reservation cost

{deposit_amount} Deposit amount due

Confirmation

Confirms the reservation is received and held. Sent after approving a request.

Subject

Your Taconnet reservation is confirmed — {week_name}

Body

Dear {contact_name},

Thank you for your reservation at Taconnet on Great Pond! We're happy to confirm the following:

Cabin: {cabin_name}
Week: {week_name}
Check-in: {checkin_date} (Saturday, 3:00 PM)
Check-out: {checkout_date} (Saturday, 10:00 AM)
Party size: {guest_count}

We'll be in touch soon with next steps. In the meantime, please don't hesitate to reach out with any questions.

Looking forward to having the {group_name} family at camp!

Warm regards,
Sue

Detail Request

Asks the guest to submit party details — names, ages, dietary needs, arrival/departure info.

Subject

Taconnet — Party details needed for {week_name}

Body

Dear {contact_name},

Your reservation for {cabin_name} during {week_name} ({checkin_date} – {checkout_date}) is confirmed!

To help us prepare for your stay, we need a few details about your party:

1. Full names and ages of all guests ({guest_count} expected)
2. Any dietary restrictions or food allergies
3. Exact arrival and departure plans (especially if different from standard Sat–Sat)
4. Any special accommodations needed

Please reply to this email with the above information at your earliest convenience.

Thank you!
Sue

Deposit Request

Requests the deposit payment with amount and payment instructions.

Subject

Taconnet — Deposit due for {week_name}

Body

Dear {contact_name},

Thank you for confirming your party details for {week_name} at {cabin_name}.

Your total for the week is {total_amount}, and we ask for a deposit of {deposit_amount} to secure your reservation.

Payment can be made by check, payable to:
  Taconnet on Great Pond
  [Mailing address]

Or by Venmo/Zelle to [payment details].

Please submit your deposit within 14 days. The remaining balance is due upon arrival.

Let me know if you have any questions!

Best,
Sue

Finalization

Confirms all details are set and provides arrival instructions. Sent after deposit received.

Subject

Taconnet — You're all set for {week_name}!

Body

Dear {contact_name},

Everything is confirmed for the {group_name} family's stay at {cabin_name} during {week_name}.

Here are your arrival details:

Check-in: {checkin_date} (Saturday) at 3:00 PM
Check-out: {checkout_date} (Saturday) by 10:00 AM
Party size: {guest_count}

A few reminders:
- The cabin will be ready by 3:00 PM on arrival day
- Linens and towels are provided
- Please bring your own beach towels
- The camp store has basic supplies, but plan to bring groceries for the week

We'll send a welcome email the week of your arrival with final logistics.

See you soon!
Sue

Welcome

Week-of welcome with logistics — what to bring, check-in time, facility info.

Subject

Welcome to Taconnet — {week_name} starts this Saturday!

Body

Dear {contact_name},

This Saturday is the big day! We're excited to welcome the {group_name} family to {cabin_name} for {week_name}.

A few last-minute reminders:

CHECK-IN: {checkin_date}, Saturday at 3:00 PM
- Park in the lot near the main lodge and check in at the office
- We'll give you keys, a camp map, and a quick orientation

WHAT TO BRING:
- Groceries for the week (nearest store is 15 min away)
- Beach towels and sunscreen
- Bug spray (it's Maine!)
- Rain gear and layers — evenings can be cool on the lake
- Any sports/recreation equipment you'd like

WHAT'S PROVIDED:
- Bed linens, bath towels, kitchen basics
- Canoes and kayaks at the waterfront
- Camp grill and fire pit

CHECK-OUT: {checkout_date}, Saturday by 10:00 AM
- Please strip beds and start a load of towels
- Take out trash and recycling

Can't wait to see you!
Sue

Post-Stay Survey

Thank you and feedback request sent after the guest checks out.

Subject

Thank you, {group_name} family! How was your stay?

Body

Dear {contact_name},

Thank you so much for spending {week_name} with us at Taconnet on Great Pond! We hope the {group_name} family had a wonderful time at {cabin_name}.

We'd love to hear about your experience. Your feedback helps us make each season better:

1. How was your overall experience? (1-10)
2. Was the cabin comfortable and well-equipped?
3. What was the highlight of your week?
4. Is there anything we could improve?
5. Would you like to be on our list for next season?

Just reply to this email with your thoughts — even a quick note is appreciated!

Thank you again for being part of the Taconnet family.

Warmly,
Sue